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Shipping policy

 

Vedmaa – Shipping Policy

At Vedmaa, we aim to deliver your wellness essentials quickly, safely, and efficiently.
Please review our Shipping Policy to understand how your orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are typically shipped within 48 hours, with a delivery time Minimum 3 Days to Maximum 6 days For Domestic Parcel. We proactively inform customers of any exceptions to the usual turnaround time.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an email/SMS confirmation once your order has been shipped.

2. Shipping Time & Delivery

Estimated delivery times:

  • Metro Cities: 2–5 business days

  • Non-Metro Cities: 4–7 business days

  • Remote Locations: 7–10 business days

Please note: Delivery times may vary due to courier delays, weather, festivals, or logistic issues beyond our control.

3. Shipping Charges

  • Free shipping on prepaid orders above [insert amount].

  • Standard shipping charges apply for COD or low-value orders.

  • All applicable shipping fees will be displayed at checkout before you complete your purchase.

4. Cash on Delivery (COD)

  • COD is available in select locations.

  • Additional COD fee may apply based on courier partner policies.

  • Fake or repeated COD order cancellations may lead to account restrictions.

5. Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS.
You can track your shipment in real-time until delivery.

6. Incorrect Shipping Address

Please ensure your shipping address is entered correctly.

  • Vedmaa is not responsible for failed deliveries due to incorrect or incomplete addresses.

  • If a package is returned due to an incorrect address, reshipping charges will apply.

7. Damaged, Lost, or Missing Packages

If your package arrives damaged, tampered, or is missing items:

  1. Take photos/videos of the package.

  2. Contact our support team within 48 hours of delivery.

  3. Our team will assist with replacement or resolution.

For packages lost in transit, we will coordinate with the courier partner to resolve the issue and ensure you receive your product or a suitable alternative.

8. International Shipping

Currently, Vedmaa ships only within India.
International shipping will be added soon; updates will be provided on our website.

9. Delivery Delays

Although we work with trusted courier partners, unforeseen delays may occur due to:

  • Weather or natural events

  • Festivals or public holidays

  • Operational issues with courier partners

  • Incorrect or unserviceable pin codes

Vedmaa is not liable for delays caused by factors beyond our control.