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Refund policy

Vedmaa Return & Refund Policy

At Vedmaa, your wellness and satisfaction are our top priority. We strive to deliver premium-quality products and an exceptional experience. If for any reason you are not fully satisfied with your purchase, our return and refund policy makes the process simple and transparent.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • Returns must be initiated within 7 days of delivery.

  • Only items purchased directly from our official store are eligible for return.

  • For safety and hygiene reasons, opened or used health supplements cannot be returned, unless the product is damaged or incorrect.

2. Damaged, Defective, or Wrong Product

If you receive:

  • A damaged or leaked product

  • An incorrect item

  • A defective package

We will replace it at no additional cost.
Please share photos or videos of the issue within 48 hours of delivery to help us verify the claim.

3. Refund Process

Refunds are issued only for approved return requests.
Once your return is received and inspected:

  • Refunds will be initiated to your original payment method.

  • Processing may take 5–7 business days, depending on your bank or payment provider.

4. Non-Refundable Items

The following items cannot be returned or refunded:

  • Opened or partially used supplements

  • Products purchased during special discounts or sale events

  • Items damaged due to misuse or handling after delivery

  • Free gifts or promotional items

5. Exchange Policy

Exchanges are available only for damaged or wrong products.
We do not offer exchanges for reasons such as taste preference, personal dislike, or packaging design.

6. Order Cancellation

Orders can be cancelled before dispatch.
Once shipped, the order cannot be cancelled and will be subject to the standard return process.

7. How to Request a Return or Refund

To initiate a return or refund:

  1. Contact our support team at [your email/contact]

  2. Provide your order number and the reason for return

  3. Attach photos/videos (if applicable)

  4. Our team will review and respond within 24–48 hours

8. Our Commitment

Vedmaa is committed to delivering safe, effective, and high-quality wellness products.
Your trust means everything to us, and we aim to make every experience smooth, reliable, and satisfying.